Customer service
We are here to help, simply.
At KIUNO, customer service is not an afterthought. It is part of the experience.
If you have a question about an order, shipping, returns, sizing, or anything related to KIUNO, you can contact us directly by email or through the contact form below.
We take the time to read every message carefully and respond as clearly as possible.
Orders are processed within 2 business days. Delivery times depend on the shipping method selected at checkout.
You will receive a tracking number as soon as your order leaves us.
Returns are accepted within 14 days of delivery, subject to our return conditions. For change-of-mind returns, return shipping costs are the customer’s responsibility.
Size exchanges are subject to availability.
For complete conditions or to submit a request, please visit our Returns & Exchanges page.
Every product page includes a size chart with measurements in centimetres.
If you are between two sizes or unsure how a piece is cut, write to us before ordering. We would rather answer a question than process a return.
Pieces marked Archive are sold until stock runs out and are never reissued.
Prices do not change.
Order status and tracking
Shipping information
Returns and exchanges
Sizing and product details
General questions about KIUNO
If your request concerns an existing order, please include your order number.
For any request, write to us at contact@maisonkiuno.com
You can also reach us by filling out the contact form below. Please include as much detail as possible so we can assist you efficiently.
We aim to reply within 24 to 48 business hours.
During launches or high volume periods, response times may be slightly longer. Thank you for your patience.
Clear answers. No pressure. No unnecessary back and forth.
