Customer service
We’re here to help — simply.
At KIUNO, customer service is not an afterthought.
It’s part of the experience.
If you have a question about an order, shipping, returns, sizing, or anything related to KIUNO, you can contact us directly by email or through the contact form below.
We take the time to read every message carefully and respond as clearly as possible.
KIUNO customer service is designed to support you quietly, without friction — so you can focus on what matters.
For any inquiry, contact us via email or through our contact form.
We’ll get back to you as soon as possible.
– Order status and tracking
– Shipping information
– Returns and exchanges
– Sizing and product details
– General questions about KIUNO
If your request concerns an existing order, please include your order number.
How to reach us
For any request, write to us at:
contact@maisonkiuno.com
Contact form
You can also reach us by filling out the contact form below.
Please include as much detail as possible so we can assist you efficiently.
We aim to reply within 24–48 business hours.
During launches or high-volume periods, response times may be slightly longer — thank you for your patience.
We believe good customer service should feel effortless.
Clear answers.
No pressure.
No unnecessary back and forth.
Just what you need.
