Terms of service

 

TERMS OF SERVICE

  1. WEBSITE OPERATOR

The website maisonkiuno.com is operated under the trading name Maison Kiuno  registered under SIREN number 891 317 273 and with the Nanterre Trade and Companies Register under number 891 317 273 R.C.S.

Email: contact@maisonkiuno.com

Maison Kiuno uses Shopify to host and operate its online store.

  1. PURPOSE AND ACCEPTANCE

These Terms of Service govern access to and use of maisonkiuno.com, including its content, features, customer accounts and related services.

Purchases made through the website are also governed by the Maison Kiuno Terms and Conditions of Sale, Return and Refund Policy, Shipping Policy and, where applicable, Pre-order Cancellation Policy.

By accessing or using the website, users agree to comply with these Terms of Service and the Privacy Policy. Users who do not accept these terms should not use the website.

  1. ACCESS TO THE WEBSITE

Access to the website is generally available free of charge, excluding internet access or telecommunications costs charged by the user’s provider.

Maison Kiuno may temporarily suspend access to all or part of the website for maintenance, security, updates or circumstances beyond its reasonable control.

Maison Kiuno will make reasonable efforts to maintain access to the website but cannot guarantee that it will always be available without interruption or technical error.

  1. AGE AND CAPACITY

Users must have the legal capacity required to use the website and enter into contracts.

Orders placed by minors must be authorised by their parent or legal guardian in accordance with applicable law.

  1. CUSTOMER ACCOUNTS

Certain features may require the creation of a customer account. Users must provide accurate, current and complete information.

Users are responsible for keeping their login details confidential and for notifying Maison Kiuno promptly if they suspect unauthorised access to their account.

Maison Kiuno may suspend or restrict an account in the event of fraud, attempted fraud, unlawful activity, security concerns or a serious breach of these Terms, while respecting applicable consumer rights.

  1. WEBSITE INFORMATION

Maison Kiuno makes reasonable efforts to ensure that information published on the website is accurate and up to date.

Product characteristics, prices, availability, delivery information and contractual conditions applicable to purchases are governed by the Terms and Conditions of Sale and the information displayed before the order is confirmed.

Minor differences in colours or product appearance may occur depending on screen settings, lighting conditions and the characteristics of the materials.

Maison Kiuno may correct errors or update non-contractual website content. Any changes affecting an existing order will be handled in accordance with applicable consumer law.

  1. INTELLECTUAL PROPERTY

The Maison Kiuno name, logos, designs, photographs, videos, texts, graphics, visual identity and other original content available on the website are protected by intellectual property law.

Unless expressly authorised in writing, users may not reproduce, distribute, modify, extract, publish, commercially exploit or create derivative works from protected website content.

Users may view and access the website for their personal and non-commercial use.

Third-party trademarks and content remain the property of their respective owners.

  1. ACCEPTABLE USE

Users must not use the website:

  • for any unlawful or fraudulent purpose;

  • to infringe the rights, privacy or intellectual property of another person;

  • to transmit viruses, malicious code or harmful content;

  • to interfere with the security or proper operation of the website;

  • to gain unauthorised access to an account, system or data;

  • to collect personal data unlawfully;

  • to publish threatening, hateful, defamatory, discriminatory or unlawful content;

  • to send spam or unauthorised commercial communications.

Maison Kiuno may take proportionate measures to protect the website, its customers and third parties if these rules are breached.

  1. REVIEWS AND USER CONTENT

If users submit reviews, photographs, comments or other content, they confirm that they have the necessary rights to do so and that the content is lawful, accurate and does not infringe the rights of any third party.

Users grant Maison Kiuno a non-exclusive, worldwide and royalty-free right to display and reproduce this content for the operation and promotion of Maison Kiuno, for as long as the content remains published or as otherwise authorised by the user.

Maison Kiuno may remove content that is unlawful, fraudulent, offensive, irrelevant or infringes the rights of another person.

Maison Kiuno will not alter or selectively suppress genuine customer reviews in a misleading manner.

  1. THIRD-PARTY SERVICES AND LINKS

The website may contain links to or features provided by third parties, including payment providers, social networks and delivery services.

These third parties operate under their own terms and privacy policies. Maison Kiuno is not responsible for third-party websites or services outside its control.

Nothing in this section limits Maison Kiuno’s responsibility for the proper performance of its obligations under applicable consumer law.

  1. SHOPIFY

The Maison Kiuno online store is hosted by Shopify, which provides the technical e-commerce platform used to present and sell products.

Sales contracts are concluded directly between the customer and Maison Kiuno. Shopify is not the seller of Maison Kiuno products.

Certain personal data may be processed by Shopify to provide and secure its services. Further information is available in the Maison Kiuno Privacy Policy and Shopify’s Privacy Policy.

  1. PERSONAL DATA AND COOKIES

Personal data is processed in accordance with the Maison Kiuno Privacy Policy and applicable data-protection legislation.

The website may use cookies and similar technologies for essential functions, preferences, analytics or advertising. Where required, non-essential cookies are used only after the user has given consent.

Users can manage their choices through the cookie settings available on the website.

  1. LIABILITY

Maison Kiuno is responsible for the operation of the website and the proper performance of its legal and contractual obligations in accordance with applicable law.

Maison Kiuno cannot be held responsible for damage resulting exclusively from misuse of the website by the user, an unforeseeable and unavoidable act of a third party, or a force majeure event recognised by applicable law.

Nothing in these Terms excludes or limits any mandatory rights or remedies available to consumers.

  1. CHANGES TO THESE TERMS

Maison Kiuno may update these Terms of Service to reflect changes to the website, its services or applicable legal requirements.

The updated version will be published on this page. Material changes will be communicated where required by law.

Changes will not retroactively affect orders or rights acquired before their effective date.

  1. GOVERNING LAW AND DISPUTES

These Terms of Service are governed by French law, without depriving consumers residing in another country of any mandatory protections granted by the law of their country of residence.

In the event of a dispute, users are invited to contact Maison Kiuno first to seek an amicable solution.

Consumers retain the right to use any dispute-resolution procedure or competent court available under applicable law.

  1. CONTACT

Questions concerning the website or these Terms of Service may be sent to:

Maison Kiuno

Email: contact@maisonkiuno.com
SIREN: 891 317 273