Returns & Exchanges

We hope every KIUNO piece feels right for you. If you wish to return an item or request a size exchange, please follow the process below.

Return period

You have 14 calendar days from the delivery date to submit your return request. Once your request has been submitted, you have a further 14 days to send the parcel back to us.

Return conditions

To be eligible for a return, the item must be:

Unworn, except for trying it on.
Unwashed, unaltered and undamaged.
Free from marks, odours, make-up and perfume.
Returned with all original tags attached.
Carefully packaged to prevent damage during transit.

KIUNO reserves the right to reject a return that does not meet these conditions. In this case, the item may be sent back to the customer at their expense.

How to request a return

Please submit a return request before sending your item. Select the relevant order and item, provide the reason for your request, and wait for our confirmation and shipping instructions.

Submit a return request

Sign in using the email address associated with your order, open the eligible order and select “Request return”.

Please do not send a parcel without prior approval. The return address will be provided once your request has been accepted.

We recommend using a tracked shipping service and keeping your proof of postage. KIUNO cannot be held responsible for untracked returns or parcels lost in transit.

Returns from metropolitan France

For change-of-mind returns, return shipping costs are the customer’s responsibility.

If the item received is defective, damaged or different from the item ordered, KIUNO will cover the return shipping costs and, depending on the agreed solution, the replacement shipment.

International returns

International return requests must also be submitted within 14 days of delivery.

Return shipping costs, customs formalities and any charges associated with the return are the customer’s responsibility, unless the item is defective or KIUNO made an error when preparing the order.

The parcel must be sent with tracking and clearly declared as “Returned goods”. Parcels that generate unpaid customs charges may be refused.

Customs duties, import taxes and administrative charges paid to authorities, carriers or other intermediaries are not refundable by KIUNO, unless applicable law requires otherwise.

Size exchanges

Exchanges are available only for another size of the same item and remain subject to stock availability.

For orders delivered in metropolitan France, customers are responsible for returning the original item, but KIUNO will cover the shipment of the replacement size.

For international orders, both return and replacement shipping costs are the customer’s responsibility. The applicable amount will be confirmed before the exchange is approved.

If the requested size is unavailable, the returned item will be refunded.

Defective or incorrect items

If your item is defective or you received the wrong product, please contact us as soon as possible and include:

Your order number.
A description of the issue.
Photographs clearly showing the defect or error.

Once reviewed, KIUNO will provide the appropriate instructions and cover the applicable costs.

Refunds

Returned items are inspected upon arrival. Once the return has been accepted, the refund will be issued to the original payment method.

Where French or European withdrawal rights apply, the refund includes the original standard delivery charge. Additional charges paid for express or upgraded delivery are not refundable.

KIUNO may withhold the refund until the returned goods have been received or until the customer provides evidence that they have been sent.

Depending on your bank or payment provider, additional processing time may be required before the refund appears in your account.