Shipping policy
SHIPPING POLICY
ORDER PROCESSING
Orders are prepared and dispatched within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
During launches, sales periods or periods of high demand, processing may take slightly longer.
DELIVERY AREAS
Maison Kiuno currently ships to France, the European Union, the United Kingdom, Switzerland, the United States and selected international destinations.
Available delivery options and shipping costs are calculated and displayed at checkout according to the destination and total package weight.
ESTIMATED DELIVERY TIMES
Once the order has been dispatched, estimated transit times are:
• France: 3–5 business days
• European Union: 5–8 business days
• International destinations: 7–15 business days
These estimates do not include the order processing time. Delivery times are provided for guidance only and may be affected by customs procedures, public holidays, carrier delays or circumstances beyond our control.
SHIPPING COSTS
Shipping costs are calculated according to the destination and total package weight and are displayed before payment at checkout.
Free standard shipping is available for orders over:
• €150 in France
• €250 within the European Union
• €400 for eligible international destinations
The applicable amount may be converted into the customer’s local currency at checkout.
ORDER TRACKING
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information. Please allow up to 24 hours for the tracking information to be updated by the carrier.
CUSTOMS DUTIES AND TAXES
Orders delivered outside the European Union may be subject to import duties, customs fees and local taxes imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping costs and remain the customer’s responsibility. Maison Kiuno cannot determine these charges in advance. We recommend contacting your local customs authority for further information before placing an order.
DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address. Please contact us as soon as possible if you notice an error.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed. Additional shipping costs resulting from an incorrect or incomplete address, refusal of delivery or failure to collect a parcel may be charged to the customer, where permitted by applicable law.
DELIVERY DELAYS
If your parcel is delayed, please first check the tracking information provided by the carrier. If there has been no update for several business days, contact us at contact@maisonkiuno.com with your order number.
LOST OR DAMAGED PARCELS
If your parcel arrives damaged, please contact us promptly and provide your order number, photographs of the parcel and photographs of the affected item.
If the tracking information indicates that the parcel has been delivered but you have not received it, please contact the carrier and then notify us at contact@maisonkiuno.com so that we can assist you with the investigation.
CONTACT
For any questions regarding the delivery of your order, please contact:
